Custom Truck One Source
Director of Training and DevelopmentSeptember 2019 to February 2026Led corporate training, workforce development, technical competency, leadership development, and employee learning initiatives for a geographically dispersed organization.
- Developed and implemented the Service Technician Education Program (STEP), a structured five-tier technical development program
- Supported technician training and development for more than 400 technicians across approximately 48 locations
- Developed structured training and competency progression pathways
- Created and supported sales training programs
- Developed leadership training and employee development programs
- Built foundational technical training, including Basic Electrical training
- Implemented and administered learning management systems
- Worked with business leaders to identify skill gaps and organizational training priorities
- Supported approximately $500,000 in Missouri One Start workforce development grant funding
- Helped administer training grant reimbursements totaling approximately $200,000 to $250,000
- Collaborated with operations, service, sales, HR, and executive leadership to improve organizational capability
- Helped coordinate major employee engagement activities, including a 2025 company family event with more than 1,100 attendees
Areas of expertise developed: Corporate training strategy, leadership development, organizational learning, employee competency systems, technical training, training operations, workforce development, and cross-functional business partnerships.