Experience and Results

A career spent developing people and improving how work gets done.

Selected accomplishments from Teddy Dixon's corporate leadership, current consulting, and community service. Teddy's experience with Harley-Davidson and Custom Truck One Source is the foundation; current consulting work shows how it applies today.

Professional experience

Where the experience was built.

Custom Truck One Source

Director of Training and DevelopmentSeptember 2019 to February 2026

Led corporate training, workforce development, technical competency, leadership development, and employee learning initiatives for a geographically dispersed organization.

  • Developed and implemented the Service Technician Education Program (STEP), a structured five-tier technical development program
  • Supported technician training and development for more than 400 technicians across approximately 48 locations
  • Developed structured training and competency progression pathways
  • Created and supported sales training programs
  • Developed leadership training and employee development programs
  • Built foundational technical training, including Basic Electrical training
  • Implemented and administered learning management systems
  • Worked with business leaders to identify skill gaps and organizational training priorities
  • Supported approximately $500,000 in Missouri One Start workforce development grant funding
  • Helped administer training grant reimbursements totaling approximately $200,000 to $250,000
  • Collaborated with operations, service, sales, HR, and executive leadership to improve organizational capability
  • Helped coordinate major employee engagement activities, including a 2025 company family event with more than 1,100 attendees

Areas of expertise developed: Corporate training strategy, leadership development, organizational learning, employee competency systems, technical training, training operations, workforce development, and cross-functional business partnerships.

Harley-Davidson Motor Company

Assembly Operator to Training Manager, Human Resources2003 to 2019

Sixteen years that connected practical manufacturing experience with continuous improvement and people development: Assembly Operator, Engineering Change Technician, Continuous Improvement Specialist, and Training Manager in Human Resources.

  • Worked directly in manufacturing operations
  • Supported engineering changes and manufacturing process improvements
  • Applied Lean manufacturing principles and continuous improvement methodologies
  • Participated in Lean assessments of domestic manufacturing facilities
  • Facilitated process improvement and structured problem-solving activities
  • Supported standardized work and operational improvements
  • Worked with manufacturing leadership, supervisors, and frontline employees
  • Supported employee training, organizational development, and workforce capability initiatives
  • Developed experience in employee engagement, organizational culture, and manufacturing leadership
  • Earned Six Sigma Green Belt certification through Harley-Davidson University

Harley-Davidson Foundation, Kansas City

Chapter Director2010 to 2019

Directed local foundation activities, community partnerships, and employee involvement.

  • Directed local foundation activities and community partnerships
  • Supported approximately $125,000 annually in charitable distributions
  • Contributed to more than $1 million in community giving during his tenure
  • Developed relationships with nonprofit organizations and community partners
  • Supported employee volunteerism and charitable activities

Current consulting

The system, applied in a small business.

This engagement shows the Dixon Development System in action: establishing the people systems, documented processes, training tools, management practices, and operating standards a growing business needs for long-term success.

See the full engagement
Through Dixon Development Group · 2026 to present

Building the Foundation for Growth: People, Processes, and Systems in a Small Business

Hands-on work with a growing food-service business north of Kansas City:

  • Human resources development
  • Process documentation and standardized work
  • Employee training and development
  • Operational and process improvement
  • Inventory management and operational controls (ongoing)
  • Employee relations and management support

The ultimate objective is to help the business become less dependent on outside consulting by building internal capabilities and systems that employees and management can sustain independently.

Credibility highlights

The record, at a glance.

  • More than three decades of industry, operations, and leadership experience
  • Sixteen years with Harley-Davidson Motor Company
  • More than six years with Custom Truck One Source
  • Career advancement from manufacturing operator to director-level corporate leadership
  • Master's degree in Organizational Development and Leadership
  • Bachelor's degree in Management and Leadership
  • SHRM-CP professional certification
  • Lean Manufacturing and Lean Office credentials from the University of Michigan
  • Six Sigma Green Belt through Harley-Davidson University
  • CliftonStrengths coaching and MBTI credentials
  • Development of a five-tier technical training system
  • Workforce development support for more than 400 technicians across approximately 48 locations
  • Involvement in approximately $500,000 in workforce development grant funding
  • Support for more than $1 million in community giving through Harley-Davidson Foundation leadership
  • Multiple nonprofit board presidencies
  • Twenty years of involvement with Boys & Girls Clubs of Greater Kansas City as of 2026
  • Founder and developer of the Dixon Development System
  • Practical consulting experience supporting small business HR, employee development, operations, and process improvement

Former employers and organizations are named to describe Teddy Dixon's professional history only and do not endorse Dixon Development Group.

Nonprofit leadership

Board leadership and community service.

  • Boys & Girls Clubs of Greater Kansas CityVolunteer since 2006. Kids Night Out auction leadership since 2019, supporting fundraising for an event that raised approximately $3.4 million in 2025.2006 to present
  • LevelUp KidsBoard member. Board President for approximately two years.2018 to 2024
  • Miles of SmilesBoard member. Board President for approximately three years.2018 to 2024
  • American Diabetes Association, Kansas CityBoard member. Board President for approximately two years.2010 to 2016
  • Harley-Davidson Foundation, Kansas CityChapter Director, supporting community giving, nonprofit partnerships, and employee involvement.2010 to 2019
  • Green Works in Kansas CityBoard member.2007 to 2010

Start a conversation

Let’s build an organization that can sustain its own success.

The goal is not to make clients dependent on a consultant. It is to develop the people and systems that allow organizations to succeed long after the engagement ends.

Text Teddy